HOW CAN I CREATE AN ACCOUNT AT LYVEM?

YOU CAN EASILY CREATE YOUR OWN ACCOUNT AT LYVEM BY CREATING A USERNAME AND PASSWORD TO THE SITE. WE RECOMMEND THAT YOU USE YOUR E-MAIL ADRESS AS USERNAME, TO MAKE IT EASY TO REMEMBER. IF YOU DON’T HAVE AN E-MAIL ADRESS YOU CAN CREATE YOUR OWN USERNAME

I FORGOT MY PASSWORD/ USERNAME - CAN YOU HELP ME?

IF YOU FORGOT YOUR PASSWORD, JUST CLICK THE „LOST YOUR PASSWORD?“ LINK AND WE WILL SEND YOU AN E-MAIL WITH INFORMATIONS ON HOW TO RESET YOUR PASSWORD.

WHICH PAYMENT METHODS CAN I USE?

WHEN SHOPPING AT LYVEM.COM YOU CAN CHOOSE ONE OF THREE PAYMENT METHODS: PAYPAL, ADVANCE PAYMENT AND PAYMENT ON DELIVERY.

MORE INFORMATIONS ABOUT OUR PAYMENT METHODS CAN BE FOUND HERE.

WHERE CAN I FIND YOUR BANKING INFORMATION?

OUR BANK INFORMATION:

RECEIVER: LYVEM GesbR

IBAN: AT89 2033 3000 0016 5068

BIC: SPRHAT21XXX

PLEASE QUOTE YOUR ORDER NUMBER IN YOUR PAYMENT.

WHAT ARE THE SHIPPING COSTS?

ALL ORDERS ARE SUBJECT TO A DELIVERY CHARGE OF 7,90 EURO (INTERNATIONAL DELIVERY), REGARDLESS OF THE SIZE AND WEIGHT OF YOUR PACKAGE.

 

WHERE DO YOU SHIP TO?

YOU CAN FIND A LIST OF COUNTRIES WE ARE SHIPPING TO HERE.

HOW LONG DOES DELIVERY TAKE?

THE DELIVERY TAKES 3 TO 7 WORKDAYS FROM DISPATCH. WORK DAYS ARE DEFINED AS MONDAY TO FRIDAY AND EXCLUDE BANK HOLIDAYS.

 

CAN I RETURN AN ITEM?

IF YOU WANT TO RETURN AN ITEM PLEASE WRITE US AN EMAIL TO OFFICE@LYVEM.COM OR USE OUR CONTACT FORM.

YOU CAN READ OUR TERMS OF RETURN & EXCHANGE UNDER „SHIPPING & RETURNS“.

WE HOPE WE HAVE ANSWERED A FEW OF YOUR FAQ’S. IF YOU HAVE MORE QUESTIONS FEEL FREE TO WRITE US AN EMAIL TO OFFICE@LYVEM.COM OR USE OUR CONTACT FORM. WE TRY TO ANSWER YOUR QUESTIONS AS SOON AS POSSIBLE.