FAQ - LYVEM

FAQ

HOW CAN I CREATE AN ACCOUNT AT LYVEM?

You can easily create your own account at LYVEM by creating a username and password to the site. We recommend that you use your e-mail address as username, to make it easy to remember. If you don’t have an e-mail address you can create your own username.

I FORGOT MY PASSWORD/ USERNAME - CAN YOU HELP ME?

If you forgot your password, just click the ‚LOST YOUR PASSWORD?‘ link and we will send you an e-mail with informations on how to reset your password.

WHICH PAYMENT METHODS CAN I USE?

When shopping at LYVEM.COM you can choose between different payment methods: CREDIT CARD, PAYPAL, ADVANC PAYMENT, KLARNA, PAYMENT ON DELIVERY.

More informations about our payment methods can be found HERE.

WHERE CAN I FIND YOUR BANKING INFORMATION?

OUR BANK INFORMATION:

RECEIVER: LYVEM GesbR

IBAN: AT89 2033 3000 0016 5068

BIC: SPRHAT21XXX

PLEASE QUOTE YOUR ORDER NUMBER IN YOUR PAYMENT.

WHAT ARE THE SHIPPING COSTS?

ALL ORDERS ARE SUBJECT TO A DELIVERY CHARGE OF 7,90 EURO (INTERNATIONAL DELIVERY), REGARDLESS OF THE SIZE AND WEIGHT OF YOUR PACKAGE.

WHERE DO YOU SHIP TO?

YOU CAN FIND A LIST OF COUNTRIES WE ARE SHIPPING TO HERE.

HOW LONG DOES DELIVERY TAKE?

THE DELIVERY TAKES 3 TO 7 WORKDAYS FROM DISPATCH. WORK DAYS ARE DEFINED AS MONDAY TO FRIDAY AND EXCLUDE BANK HOLIDAYS.

CAN I RETURN AN ITEM?

IF YOU WANT TO RETURN AN ITEM PLEASE WRITE US AN EMAIL TO OFFICE@LYVEM.COM OR USE OUR CONTACT FORM.

YOU CAN READ OUR TERMS OF RETURN & EXCHANGE UNDER „SHIPPING & RETURNS“.

WE HOPE WE HAVE ANSWERED A FEW OF YOUR FAQ’S. IF YOU HAVE MORE QUESTIONS FEEL FREE TO WRITE US AN EMAIL TO OFFICE@LYVEM.COM OR USE OUR CONTACT FORM. WE TRY TO ANSWER YOUR QUESTIONS AS SOON AS POSSIBLE.